Admin Panel

Dashboard Tab

• System Logs
• Information

Settings Tab

• Company Settings
  • Basic Information
  • Site Pages
  • Logos
  • Login-Backdrop
• System Settings
  • General Settings
  • Date & Time Settings
• Tickets Settings
  • Settings
  • Autoresponder
  • Alerts & Notices
  • Queues
• Task Settings
  • Settings
  • Alerts & Notices
• Agents Settings
  • Settings
  • Templates
• User Settings
  • Settings
  • Templates
• Knowledgebase Settings
  • Options & Settings

Manage Tab

• Help Topics
  • Create and Assign Help Topics
• Ticket Filters
  • How to Create Ticket Filters
  • Update/Add New Filter Section
  • Filter Rules Section
  • Filter Action Section
• SLA Plans
  • Create A New SLA Plan
• Schedules
  • Create a Schedule
  • Business Hours
  • Holiday Hours
  • Diagnostics
  • Clone a Schedule
  • System Default Schedule
  • SLA Schedule
  • Department Schedule
• API Keys
  • Adding/Enabling/Disabling/Deleting an API Key
• Pages
  • How to Edit Site Pages
• Forms
  • Creating and Using Forms
  • Custom Forms
  • Built-In Forms
• Lists
  • Create New Custom List
  • Creating Custom Ticket Statuses
• Plugins
  • Add New Plugin

Emails Tab

• Email
  • Add New Email
• Settings
  • Settings & Options
• Ban List
• Templates
• Diagnostics
  • Test Outgoing Mail

Agents Tab

• Agents
  • Agent Access
• Teams
• Roles
• Departments